We wish to thank each and every customer who visited and shopped with Galena Bay Novelty Fabrics. Our customers are incredible!
Sandra Bramhill of Stewart, BC wrote:
A refund? Wow, that's awesome. Not many places send refunds on shipping costs! Much appreciated. I have seen some lovely fabrics on the site and once I have a bit more money and know what I'm going to make, I will take advantage of the beautiful fabrics. Would really love to come to your shop!
Barbara Howe of Fort McMurray, Alberta wrote:
You people amaze me! You didn't need to do the refund, yet you did. As I recall, this happened one other time. Very impressive. I have only recently started quilting and I don't do a lot yet in the short time I've been doing it you have been great – great service, reliability – wonderful! Thanks.
Barb
Gayle Moyls of Ladysmith, BC wrote...
Your prices are very good and I know it can be hard to run a small business. I love shopping at your online store and really appreciate the specials that you put on. Hopefully one day I will be over your way and come visit your store and meet you.
Thank you
Gail
Sheila Paulin from London, UK wrote...
Rang through order, paid via PayPal and received fabric 48 hours later!! Fantastic customer service and friendly advice.
Canada to the UK in 48 hours, that's amazing and am very pleased with fabric (rare print, bought lots).
Kind regards
Corinne Brown of Maple Ridge, BC wrote...
I received the fabric on Friday and I'm very pleased with it. The service was great and the fabric looks wonderful. I will be visiting your site again in the near future for sure.
Barbara Howe of Fort McMurray, Alberta wrote...
Thanks Lainey. I really like your website, and it seems that your customer service is excellent as well. I was thrilled that I was able to find the fabric! And if all that weren't enough – you're in Canada! Hooray for me!
Jennifer Hepworth of Nepean, Ontario wrote...
Hi Lainey – I received my bulky parcel yesterday and enjoyed fondling everything! Thank you for the fat quarter pack and button which you enclosed – a lovely surprise. I will, of course be visiting you again in 2012 ......
Merry Christmas and a prosperous New Year. Jennifer
Sonja Sanguinetti of West Vancouver, BC wrote...
Thanks Lainey. I bought three fat quarters of the fabric when I was up there with my friends. When I got home, it really spoke to me and so I ordered more to make a quilt for my youngest grand daughter. You have such beautiful fabric it is an inspiration to just visit your store.
Karen Millett of Nova Scotia, NB wrote...
My Peanuts fabric arrived today. I love it. I can think of a lot of things I am going to do with it. I will definitely plan to order from
you again in the future.
Kathie Pritchard of Powell River, BC wrote...
Hi Lainey,
I am so glad my hubby discovered your new location recently! I was really taken with your store – beautifully set up. I had a chance to hop onto your web site today and it is fantastic! You are amazing with the work you do to provide such visual and current access to the items you carry.
I’m personally thrilled to know you have such great items at reasonable prices – and, you are great to chat with. Thank you once again for taking time with us on Tuesday when we stopped by.
Cathy Moss of Logansport, Indiana wrote...
Thanks so much for the great service! Will look for you in the future.
Margaret Applegate of Wilmington, NC wrote...
Thank you for your very prompt service. I had researched where this pattern could be located and of course I first tried to order it in the US, but the company I chose didn't have the product. Your site was interesting to me so I tried you second. Your professionalism is out standing and I will be visiting your site again the in future. I am sort of a beginning quilter, but I love every minute of it. Your contact information was from the BeColourful web page.
Ann Rule of Corunna, Ontario wrote...
I just wanted to let you know that I received my white fabric and Steam a Seam that I ordered. My fabric is absolutely gorgeous! I will definitely be adding you to my favorite store list – it was quick delivery seeing as I am in Canada plus it is beautiful fabric.
Thank you so very much.
Kathryn Bowers of Whitehorse, Yukon Territory wrote...
Thank you Lainey for the wonderful service I am very pleased with my order, and I will be back! I got your website from Thistle Garden blog in Powell River, she was so pleased with her fabric, so thought I would check out your website, so glad I did. Again, thank you.
Pamela Cook of Victoria, B.C. wrote...
Hello Lainey,
Thanks very much for the fabric. It was my very first time ordering fabric online and I was very pleased with the quality!! Received the fabric in a very timely fashion as well.
Happy Holidays!
Daria of Smithers, B.C. wrote...
Thank you! I received my fabric today, very quick, and extremely well packaged. This is the third time I have ordered from your website and I have been pleased every time. I will certainly be visiting again.
Susan George of Fort Atkinson, Wisconsin wrote...
Hello Lainey,
Just to let you know the flannel fabric arrived safely this afternoon. Thank you so much for the prompt shipping and care you took in packaging. The flannel is beautiful and in pristine shape – I look forward to sewing with it.
It was a pleasure doing business with you and I hope to again in the future.
Best Regards,
Susan George
Josephine Ross of Joyceville, Ontario, Canada wrote...
Good morning Lainey, I just had to write to let you know how super pleased I am with the fabric I ordered from your on line shop. Along with the ultra fast delivery, each and every fabric was totally true to the colour displayed. I have just about all of them washed and pressed and ready for action. Our anniversary is Halloween thus the orange and black bat fabrics. I don't have cats, dogs, horses, four wheelers, but I do have 2 sewing machines and a serger that give me a huge lift every time I visit my sewing room.
Thanks so much for all the beautiful fabric and all the best to you and yours.
Kathy Mitchell Upton of Ballard, West Virginia wrote...
Thank you Lainey...I have searched far and wide for that fabric and was so happy to find it on your site. I needed it to finish a project that I thought would remain another UFO...I loved your site and plan on visiting again and telling all the ladies in my quilt guild about it. Have a wonderful day...
Brenda of New Brunswick, Canada wrote...
Hello Lainey:
Just received my fabric today. I was surprised that it arrived so quickly. I am very pleased with my purchase.
Sincerely,
Brenda
Jennifer of Nepean, Ottawa, Canada wrote...
Dear Lainey, thank you for the speedy service – my fabrics arrived safely this morning. I have to admit that this is absolutely the best postal time ever for a package from the west coast! Everything about your store augurs well for the future.
Ruth Berkowitz of McKean, Pennsylvania wrote...
Hello: thank you for having the product...I buy most of my fabric at a store here near my home and they told me to check the internet, I making a quilt for my 1st grandbaby girl. I just loved this rose pattern. Thank you and I will be ordering more from your store. You have nice fabric and it less then what they charge here for the same fabric.
Have a nice day...Ruth
Donna Wycoff of Milwaukie, Oregon wrote...
Thank you so much – you have just sent the final fabric I needed for my Mom’s quilt. She turns 88 this year and I wanted something special for her. You have made that happen. The customer service is wonderful!
Colleen Paton of Hubley, Nova Scotia, Canada wrote...
Thank you for the quick response to my order. I really like the fabrics – lovely colours and great addition to my stash. Now to find just the right project....I'll be back in your shop from time to time looking for other great fabrics.
Thanks again. Colleen
Andrea McDaniel of Verdun, Quebec, Canada wrote...
Thank you so very much, Lainey – I received my package on Monday. The fabrics are fantastic, and your service was great.
Kind Regards,
Andrea
Judy of Vancouver, BC, Canada wrote...
My package just arrived (10:10 am) and I'm very pleased with the panel and coordinating pieces. The mulberry is perfect! Thank you for sending my order so quickly. I make a lot of flannel quilts with wool batting. I will watch your website. I do the FABHop each time.
Joyce Krafta of Prince George, BC, Canada wrote...
We received the package on Friday during our lunch break. Such timing! All the girls were oohing and aahing about the material, and the business cards you sent were snapped up! We have a number of ladies on staff who are avid crafters, quilters, etc, and some of them visited your site before the end of the school day!
Thank you for your great service and I'm sure you will hear more from the ladies at Edgewood.
Yvonne Gunn of Port Alberni, BC, Canada wrote...
I received it today and everything looks great and the service and speed was outstanding! By all means, good service deserves recognition and you can quote me on this Lainey.
Mary Hasler of Powell River, B.C., Canada wrote...
Thank you Lainey for your service!! It is so enjoyable to come. Enjoy the fall...Mary Hasler
Erin Leech of Calgary, Alberta, Canada wrote...
Hi Lainey! Just a quick note to let you know that I picked up the fabric order. The fabric is great and the surprise gift was an unexpected but a very nice touch. Thanks again and I will be ordering from you in the future.
Raquel Andrade Barboza, a returning customer of Rio de Janeiro, Brazil wrote...
Hi Lainey,
Just received the fabrics and as usual BEAUTIFUL ........ and thank you very much for the surprise gift. Your prints are out of this world; in no other place I find prints of such a good taste, plus the fact that you work very well. Once again thank you very much.
Good luck
Raquel
Alana Shinnan, a returning customer of Victoria, BC, Canada wrote...
I have been purchasing fabric from Lainey for over five years now, she has increased her stock and has choices that I have never seen elsewhere, love the
Orientals, her thread, her patterns and her quick service, at times I have ordered in the morning and the next day it is on my doorstep. Of all the places that I have dealt with online, her products and services are the best. Nobody can go wrong buying fabric from Lainey.
Alana Shinnan Victoria, BC
Niki Perrington of Devon, United Kingdom wrote...
Rainbow Stars arrived yesterday! Wow what an incredible pattern! Must start collecting rainbow colours so i can begin. Thanks again for your brilliant service!
Niki
Gail Marsh of Omaha Nebraska wrote...
Just wanted to let you know I got the fabrics. Thanks so much for the quick shipment, and they are as cute as I thought they would be. Will keep you in mind for future sewing projects of mine.
Gail
Frances O'Neill of Kingston, Ontario, Canada wrote...
The order arrived this morning! The Tonga Batik is even lovelier than I thought it would be. When I first saw the Be Colourful quilt I knew I had to give it a try, I was thrilled to find a Canadian supplier for the pattern.
Many thanks,
Frances
Lynda MacOnaghie of Bellingham, Washington wrote...
I was so impressed with the fabrics I received yesterday that I decided I needed to come back and purchase some more. Everything I received was beautiful and way past my expectations. You have a lovely and easy to use site. I am very grateful.
Marlene Koon, a returning fabric customer, of Garner, North Carolina wrote...
While working with you I felt I was your only customer...you are so attentive. Thank you for such great customer care....I look forward to my goodies....Marlene
Dianne O'Neill of Queensland, Australia wrote...
Fabric arrived yesterday, so quick!! It is beautiful. Thank you for your wonderful service.
Cheers Dianne
Donna Haacke of Powell River, BC, Canada wrote...
Hi Lainey,
I purchased the 6" by 24" OLFA ruler from you at the quilt show. Just want you to know that I think it is the best piece of quilting notions that I have purchased in a long time. I am so delighted with the ruler, not only is it easy to see the exact measurement through, but the non-slip properties save fabric in the end because you are not having to 'square-up' the main fabric every few cuts.
Donna
Vivian Stamp of Kelvington, Saskatchewan, Canada wrote...
Hi Lainey
I received my Sweet Sixteen pack yesterday. The fabrics are lovely. I am nursing a torn rotator cuff at the present time but I cannot wait to get back to my sewing and turn this fabric into something. I already have plans for it.
Thanks a bunch, Vivian
Raquel Andrade Barboza of Rio de Janeiro, Brazil wrote...
Hello Lainey,
Just got home and for my surprise my order arrived. I LOVED every piece of fabric – gorgeous. Once more thank you very much.
Raquel
Linda Bedard of North Bay, Ontario, Canada purchased an Oriental Charm Pack...
Hi Lainey
Your package arrived today and I am extremely pleased. Thanks!
Lorraine Marchand of Finch, Ontario, Canada wrote...
Hi Lainey
Your lovely fabrics arrived today, all is good!
Oh a charm pack! I have never quilted but I guess I'll have to now – LOL. Actually I have bought a few squares to practise on, who knows, maybe I'll become an addict like the zillion other ladies who do it.
Thanks a lot!
Lorraine
Catherine Heese of Merrickville, Ontario, Canada wrote...
Hi Lainey...the order arrived today...I am thrilled with the fabric and love the swatches....a great choice.
I have already used 4 of them in my blue and white quilt and have spent a while gathering matching fabrics to the Letters from India...I am just like a child at Christmas!! Thank you, thank you. You are most kind.
Catherine Heese
Kimberly Henize of Chillicothe, Ohio wrote...
Hi Lainey, My fabric arrived Saturday and it is beautiful!! I am very pleased. My local quilt shop owner has a pattern she designed that I think would show the Jacobean Concert fabric off great. Thanks for the first class service.
Kim
Susan Higby of Hudson, Wisconsin wrote...
"Hello Lainey ~ I received my beauuuutiful fabric today! And thank you so much for the sampler pack. That was so kind of you. I am sure I will be ordering from you again once I see my dress made. Thank you again for your great customer service. It's a pleasure doing business with you."
Warm regards, Susan
Debra Isaac of Calgary, Alberta, Canada wrote...
"Just a quick note to thank you for the great service on top the gift certificate. I received the package the next day and the fabrics are great."
Deb Isaac
Carly Berg of Mitchell, South Dakota wrote...
"Thank you so much for the fabric, and for the extra pieces! They'll be fun to work with. Plus, my son LOVES motorcycles, so I'll have to make him some more things to go with his quilt.
Thanks again, and you'll be hearing from me again I'm sure! You're the only one in the world (literally) that had this rainbow flame fabric that I needed so much!"
Take care,
Carly Berg
Daria of Smithers, BC, Canada wrote...
"Just a note to say my fabric arrived yesterday and I'm delighted. The swatches were an unexpected and happy surprise. Thank you so much. Also, I'm glad to know you are located in Powell River. I'm sure I will be shopping with you again as your fabric is good value.
Thanks again for the bonus swatches."
Arlene Abrams of Ewing, New Jersey purchased 2 wood ducks...
"A breath of fresh air dealing with you. You certainly personify what Customer Service really means. I feel as if I made a friend. You responded so quickly and customized my order.
The ducks are PERFECT! My daughter hated to leave them when she went on a business trip right after her birthday. They are whimsical, colorful and quality made with love. I will add to her flock as time goes on. This was a perfect gift and even better than described and pictured. Thank you for 'being there'. I'll be back."
Kathleen King of St. Charles, Missouri wrote...
"Received my fabric and swatches in good shape the beginning of this week. It is beautiful and I look forward to doing my quilt and using the squares in my I spy quilt. The samples will work perfectly.
Thanks for your prompt service and for taking time to get me organized with my order."
Peace. Kathy King
Glenda of Pleasanton, California wrote...
"My fabrics arrived today. I love them all but especially the Robert Kaufman Florentine Spring! The Golden Retrievers on Plaid will go half to a pair of boxer shorts for my dog–loving teenage son and the other half to my quilting.
Thanks too for all the fabric swatches! As a quilter I will put them to good use!
Your website has been added to my favorites so I will definitely be ordering from you again!"
Anne of Kelowna, BC, Canada wrote...
"The fabric arrived several days ago (sorry I took so long in letting you know!) - it is absolutely delightful! Thanks so much for the samples - they're a big help.
Looking forward to doing business with you again."
All the best,
Anne
Cheryl of Yorba Linda, California wrote...
"I received the fabric a couple of days ago... I love it! Thank you for
the squares... I will find use for them in a scrap quilt or something.
PS — I volunteer for an organization that raises puppies to become
assistance dogs. I am going to be creating quilts to be auctioned at an
event later this year. This puppy fabric will be a focal point."
Mary of Cameron, Ontario, Canada wrote...
"The Tinkerbell fabric is beautiful! Will make a lovely quilt for my granddaughter, (Tinkerbell themed bedroom). Thank you for the samples, I will be ordering again, excellent service."
Carol Wade of Evergreen, Colorado wrote...
"I just wanted to thank you from the bottom of my heart for your help in
acquiring the South Seas Imports Diamondback Rattlesnake fabric! I had found a
little less than a yard on another site and knew that it was absolutely the
perfect fabric for me to make my friend, Dr. Kevin Fitzgerald, a "thank
you" scrub top! You are such a sweetheart and so accommodating! That fabric was
here before I knew it and it was time to sew.
When I gave Kevin the top, he was thrilled! He showed it to
everyone at Alameda East Veterinary Hospital and I've heard that he wears it
constantly. I just many have to make him a second one! Lucky, I have the
yardage, thanks to you!
Once the new season of E-Vet Interns premiers on Animal Planet,
you'll be able to see your fabric on the big guy as he saves the lives on
countless animals.
Thank you for your kindness!"
Claire Quinn of Quebec, Canada wrote...
"I just received my order about an hour ago. The material is absolutely
fabulous. And thanks for the coasters and swatches. I'm sure I will be ordering
more material. It's so nice to have such a professional and Canadian
company to supply us with these wonderful fabrics! Thanks again
for everything!"
Muriel Mueller of Lac La Biche, Alberta, Canada wrote...
"What a wonderful surprise I had when I opened my order from you. Many thanks
for being so kind as to send an extra meter of that beautiful cat fabric! The
cat fabric will make a wonderful quilt for my cat loving relatives. The extra
fabric will make lovely cushions to put on her bed after the quilt is finished
and put on her bed.
Again my sincere thanks. I will be sure to keep checking your
site for more beautiful animal fabrics."
Mary Ann Caggiano of New Hampshire wrote...
"Just want to take a moment to thank you for getting the Laurel Burch fabric for
me. Thank you too for the great fabric swatches. What fun to look and feel each
one. I look forward to receiving your newsletter and doing business with you
again."
Alana Shinnan of Victoria, BC, Canada is a returning fabric customer...
"Hello, thanks for your wonderful service on the fabric-yes they are unusual
picks-mostly for short sleeve shirts for various male members of the family. The
skull and the dragon fabric is already cut out and waiting to be sewn. I am
going back to look at more of your fabric after this! I love your fabric as you
can see — my husband found your site and I will be a long term customer. You have a
great site, thanks Alana"
Gerard Irzyk of Killingworth, Connecticut purchased a quilted toaster cover...
"I just wanted to let you know how much I appreciated your extra effort
in getting the toaster cover to me in time for Christmas (it was one of
those last minute gifts). It truly is an original "work of art" for the
kitchen that will be enjoyed every day. Absolutely awesome! Fabric and
Wood Ideas exemplifies the ideal internet shopping experience as it
provides the perfect blend of customer service and product quality. I
will not hesitate to recommend you to my family and friends. Keep up the
good work."
Marjorie McClelland of Grand Forks, BC purchased a fabric
parrot...
"Just wanted to tell you what a beautiful effort you made on the parrot.
It's colors are so vibrant. The material you used is perfect for
it. My friends all want one! Just thought I'd let you know
from a very satisfied customer."
Angela Nelson of Vancouver, BC wrote...
"Fabric and Wood Ideas is truly a gem! The website is fun and
imaginative. Customers enter an inviting place where they can view
the many fabric and woodworking products that have been created by the
artisans and also have the opportunity to create and customize their own
products."
The craftsmanship of the merchandise is amazing.
You simply cannot find products of a similar quality in a conventional
store. The care and skill put into each item sold by Fabric and
Wood Ideas is obvious at first glance. I have purchased a number
of products from Fabric and Wood Ideas, including pillows, hats, pot
holders, boxer shorts, wooden ducks and toys. Each is an original.
Your immediate impression is “Wow! This is great stuff.” Just look
at the parrot..."
Thelma Sosa Wallett of Malden, MA purchased pet
bandanas for her cat....
"I got the bandanas today! Very quickly! They are wonderful.
The other thing I really like about your bandanas is that they will be
durable because of the quilted construction. I doubt they'll shred
easily from my cat trying to scratch herself through the bandana!
The customer service was outstanding too!"
